Withdrawal & refund policy
Last updated: October 2026
The German version is the legally binding one; translations are provided for convenience.
1. Right of withdrawal for consumers
As a consumer you generally have the right to withdraw from a contract for digital content or services within 14 days without giving reasons. The period begins when the contract is concluded. A clear statement by email to [email protected] is sufficient to exercise it. In addition, the app offers a „Withdraw from contract" button under Profile → Plan (electronic withdrawal function pursuant to § 356a German Civil Code). It is permanently available there while the withdrawal period is running and disappears once the period has ended. After confirming, you will promptly receive an acknowledgement of receipt by email, stating the content of your withdrawal declaration and the date and time of its receipt.
2. Early expiry for digital content
For digital content — that is, credit packs — the right of withdrawal expires if you expressly agree that we begin performance before the withdrawal period ends and you confirm that you thereby lose your right of withdrawal. We obtain this consent in the app, before performance starts. Until then your right of withdrawal remains in place.
3. Subscriptions: cancelling and withdrawing
Subscriptions (Solo, Pro, Agency) can be cancelled at any time with effect from the end of the current billing period — in a few clicks under Profile → Plan, with no minimum term beyond the current month. After cancellation, access remains until the end of the period already paid for; it does not renew automatically thereafter. No payment is taken without your prior consent.
In addition to cancelling, you have a 14-day right of withdrawal for a newly concluded subscription. Because access is unlocked immediately, at the time of purchase you expressly request that we begin performance before the withdrawal period ends. If you then withdraw, you owe us a reasonable amount (section 357a(2) of the German Civil Code) — calculated in proportion to the days used up to receipt of your withdrawal, relative to the full billing period. Your right of withdrawal does not expire early: a running subscription is never fully performed within that period. We refund the remainder within 14 days of receiving your withdrawal, using the same means of payment.
4. Credits & top-ups
Credits already used are non-refundable, since the corresponding service has been delivered. Monthly credits included in a subscription expire at the end of the period and are neither refunded nor paid out. For unused, purchased top-up credits we review refund requests case by case within the statutory framework; credits are generally not redeemable for cash (closed loop).
5. How refunds are handled
Payment runs through our payment partner Stripe (merchant of record). Refunds are issued to the same payment method you used. Following a valid refund, the corresponding access or balance may be removed.
6. How to reach us
For cancellations, withdrawal or refund requests simply write to [email protected] — we'll help you quickly.
7. One-time purchase: voice training
A voice training is a one-time purchase at the price shown; it is not a credit balance, and section 4 of this policy does not apply to it. Training begins when you start it — not when you pay.
Before it starts we ask you for two declarations: that we should begin immediately, and that you understand your right of withdrawal ends once the training has been fully performed. No training starts without both boxes ticked.
If a training run fails for a reason on our side, we credit the run back to you straight away; you can start it again at no further charge. If you cancel a running training yourself, we credit the run back to you as well.
That credit is an offer, not an exclusion: you may instead ask for a refund of the amount you paid at any time. We will then refund you without undue delay and in any event within 14 days, using the same means of payment you used.
A completed training run has been performed; how closely the result resembles your voice depends heavily on your recording and is not guaranteed. If the result is unusable or differs substantially from the description, you may first ask us to bring it into conformity — we will then train again at our cost. If the defect persists after that, you may end the contract and ask for a refund.
A paid, unredeemed credit does not expire for as long as your account exists. Payment is handled by our payment partner; it may issue a refund independently of this policy, and where our policy is more restrictive than theirs, theirs applies. Your mandatory statutory rights are not affected by this section.
If you withdraw from a voice training run that is still running, it has not been fully performed, so your right of withdrawal remains. The price consists of two separately charged items: preparing your material and placing the compute job, which is performed in full the moment training starts, and running the training. Because you expressly requested an immediate start, you owe us the first item in full and a proportionate amount of the second (section 357a(2) of the German Civil Code) — calculated in the ratio of the time elapsed up to your withdrawal to the announced training time of the tier you chose. Both items and a worked example are shown in the app before you buy. We refund the remainder within 14 days of receiving your withdrawal, using the same means of payment. In that case the finished model is not delivered.
8. Instructions on withdrawal and model withdrawal form
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (International Talents LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at “Profile → Plan → Withdraw from contract” in the chatFlow app. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
You may use this form, but you do not have to — a clear statement by email is equally sufficient. It is reproduced here because the law requires it.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
– To International Talents LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, email: [email protected]:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
